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title How can I sign up for alerts?

The district and campus users have many alerts they can sign up to receive.  To sign up for alerts, go to My Account on the main page toolbar, then select Settings.

Under Settings, the user can select options for emails when items are posted to the Discussion Board, an email every time an Update is posted, as well as an email a mapping error is present in AutoPilot (this alert is only available to district users)

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title How do I create users and assign user roles?

Creating New Users:

By clicking on the Users Menu — under District Management — you will be able to view all users within your district. When you first access the user list, you will only see the first 10 users. To view additional users, choose All from the filter drop‐down menu. As the district Apprentice user, you will be responsible for creating user accounts for your district, both at the district and campus levels. As a district Professional user, you will be responsible for creating additional user accounts after your initial User file is uploaded.

To create a new user, you will need to click on New at the top right of the table shown.

When creating a New User, you will first need to enter the email address in the first two boxes. You will enter the first name and last name, middle name is not a required field. You will then need to choose a role, either District, Campus, Trainee, or Specialist. Selecting the Campus, Trainee, or Specialist role will produce a drop-down to select the user's primary campus association. Once the information has been completed, click on Next. The user account has now been created. TestHound will send an automated email to the user with a temporary login password. The user's full email address will be the designated login username.
The process for new users to set up their accounts will be covered in the campus user section of the Help. tab.

There are four user roles:

District

Campus

Specialist

Trainee

The District role will give users access to the District Management Menu as well as the Campus Management Menu for each campus.

The Campus role is designed for the Campus Testing Coordinator and will give the user access to the Campus Management tab. This role will allow users to approve alerts, update Test Administrators and Rooms, configure the test schedule, etc.

The Specialist role works like the Campus role except for the fact that this role can only change student accommodations. The user can see everything else, but cannot commit any other changes. 

The Trainee role gives new users video tutorials and access to Auto Pilot alerts and Test Administrator and Student alerts, as well as access to the campus Test Administrators, Students, and Rooms tabs. This role can be used to introduce New Campus Coordinators to the system before receiving their Campus role.

To assign a role, click on the drop-down menu for Role and select the desired option. Then click submit. The user will now have a new role assignment. You will then choose the designated campus for this user. More than 1 campus can be selected. 

Changing User Status:

As a district user, you have the option to change the Active and Approved Status of any user if a user leaves the district or no longer needs access. Click Edit to the right of the user information.

 

You will see Active and Approved checked for the user. Remove the checkmark from each box by clicking on each box. Click the Submit link. Now, the user no longer has access to log in.

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titleHow do I Change my Email From within TestHound after logging in? How do I Change my Password if I am a Non-Identity Provider user?

At the top of your TestHound Home page, select My Account

Click the Change Password link that directs you to change your password within Okta.

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title How do I reset a password?

In the event that a campus user needs their password reset, the district user will perform this function.

To reset the password for a campus user, the district user will need to pull up the user list by clicking on the Users Menu — under District Management. After the list of users has been populated, select Edit next to the user’s name who needs their password reset. After selecting Edit, you will be directed to a new page with the user’s account information.

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To reset the password, select Reset within the Reset Password table. After selecting Reset, the window will refresh and display an Email was sent message. The user, whose password was reset, will receive an email from TestHound with a link to reset their password.

User Password Recovery: Users also have the ability to recover a forgotten password.

WARNING: For security purposes, any user who attempts to log in to TestHound unsuccessfully, three times in a row, will have his/her account locked. A locked account must be unlocked and/or reset by a district user. TestHound personnel will only reset passwords for the DTC.

On the login screen, click Forgot Password? the link below Username and Password. The Forgot Password? The process cannot be completed unless security questions and answers were previously set. Users can set up or change security questions and answers by clicking on the My Account tab at the top and selecting Change Password Q & A.

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The user will have to enter their current username and check the box CAPTCHA box proving "I'm not a robot". Checking this box will give you a series of pictures to identify. Once the user has satisfied the criteria, click the Submit button.

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The user will receive an Identity Confirmation asking for the answer to one of the security questions previously set.

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The user will receive an email at the email address on file (current username) with a link to finish the password reset process. These links expire, so the user will want to finish this process within an hour of receiving the link email.

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The user will be prompted to answer two previously set security questions and confirm those security questions before the process can be completed.

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The user will then be prompted to create a new password. Passwords require a minimum of 8 characters with one non-alphanumeric character.

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title How do I unlock an account? Unlocking Accounts

To unlock the account for a campus user, the district user will need to pull up the user list by clicking on the Users Menu — under District Management. After the list of users has been populated, select Edit next to the user’s name who needs their account unlocked.

After selecting Edit, you will be directed to a new page with the user’s account information. To unlock the account, click in the "Is Locked Out" box and remove the check, then click submit. The user will now be unlocked.

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title How do I activate and deactivate multiple users at one time?

To activate or deactivate users, you can select a group of users that need to be activated or deactivated by using the filter by roles function.

Select from Campus, Trainee, Specialist, or District

Then Select the users that need to be Activated or Deactivated or Select All Users.

You can also check the box beside the names of any users you wish to change and then activate/deactivate those users.